FAQ's
At ArtMate, we know how important it is for our customers to receive their orders accurately and on time. Accurate shipping details are crucial to ensure that your order is delivered to the correct address and in a timely manner. Here are some important tips to ensure that your shipping details are accurate when placing an order with us.
VERIFY YOUR SHIPPING DETAILS AT CHECKOUT
It is the customer's responsibility to double-check and ensure that their shipping details are accurate and complete at the time of checkout. Please ensure that you provide the correct street address, apartment/unit number (if applicable), zip code, and phone number. This helps us ensure that your order is delivered to the correct address.
ADDRESS VERIFICATION EMAIL
At ArtMate, we want to make sure that your order arrives at the correct address and in a timely manner. If there are any system-detected address issues, our customer support team will send an email within 3 business days of your order being placed to verify your shipping details. We ask that you respond to this email within 24 hours to confirm or update your shipping address. Failure to respond within this time may result in the cancellation of your order. So, please make sure to keep an eye out for our emails and respond to them as soon as possible.
VERIFY YOUR SHIPPING DETAILS IN ORDER CONFIRMATION EMAIL
When you place an order with us, we send an order confirmation email to the email address you provided. In this email, we ask that you verify your shipping address and request that you email us at info@artmaate.com within 6 hours of placing your order if there are any changes or corrections needed. Please make sure to check your order confirmation email and let us know if there are any corrections or changes to be made.
CHANGES TO SHIPPING DETAILS AFTER 24 HOURS OF ORDER PLACEMENT
While we understand that mistakes can happen, please note that any changes to shipping details after 24 hours of placing an order may not be accommodated, as the order may already be in the shipping process. So, it's crucial that you double-check your shipping details as soon as possible to avoid any delivery delays.
KEY TAKEAWAYS
- Accurate shipping details are crucial to ensure that your order is delivered to the correct address and in a timely manner.
- Verify your shipping details at checkout and in the order confirmation email.
- Respond to our address verification email within 24 hours to confirm or update your shipping address.
- Changes to shipping details after 24 hours of placing an order may not be accommodated.
- Double-check your shipping details as soon as possible to avoid any delivery delays.
FINAL THOUGHTS
At ArtMate, we strive to make sure that our customers receive their orders in a timely and efficient manner. By taking the time to double-check your shipping details and responding to our address verification emails, you can help ensure a smooth delivery process. If you do notice any errors or need to make any changes to your shipping details, please don't hesitate to reach out to us as soon as possible. We're here to help!
Yes! All orders will include a tracking number. It will automatically be sent to your email. You can track your order directly at our site by clicking here.
If you received a shipping confirmation email with your tracking number, it means that your order has been shipped. Tracking numbers can take 3-4 business days to update depending on the shipping carrier. This is usually due to our high volume of orders.
As soon as your package is shipped, you may receive an email notification confirming the shipment. The email will provide you with the tracking number for your package and a link to the shipping carrier's website.
If there is a problem with your tracking number or package delivery, please contact the courier directly. Please allow 1–4 days for the tracking information to show up. In some rare cases, the tracking information may not update, but you will still receive your order. Please contact us after the estimated delivery time. You can also track your order by clicking here.
If you have ever eagerly awaited a package delivery only to receive a notification that it was delivered, but you can't seem to find it anywhere, you know how frustrating it can be. In this article, we'll discuss the common reasons why a package may not be delivered as expected and the steps you can take to locate your package.
DOUBLE-CHECK THE SHIPPING ADDRESS
Before you start panicking, double-check the shipping address. It's possible that the package was delivered to the wrong address due to a typo or an error in the system. Ensure that the shipping address is correct, including the apartment or suite number.
CHECK WITH NEIGHBORS OR CO-WORKERS
If you share a delivery location with neighbors or co-workers, check with them to see if they accepted the package on your behalf. It's possible that the package was delivered to them by mistake.
CHECK UNEXPECTED DELIVERY LOCATIONS
Check all areas where the package may have been left that you didn't expect, such as bushes or another doorstep and any safe locations that may have been used, such as a mailbox or package locker. Sometimes, the carrier may have left the package in an unexpected location for security purposes.
CONTACT THE CARRIER
If you've exhausted all options and still can't locate your package, contact the carrier directly. Provide them with the tracking number and any additional information that may help locate the package. Typically, carriers will attempt delivery again within a few business days after marking a package as delivered, so give it a bit of time.
SUBMIT A MISSING MAIL SEARCH REQUEST
If you still haven't received your package after the specified number of business days, you can submit a missing mail search request. USPS/OnTrac has specific forms for missing mail search requests, and DHL may require an investigation for lost packages. This process may take several days, but it's worth the effort to locate your package.
REACH OUT TO US
If you need further assistance, ArtMate is always here to help. You can email them or fill out a form on their website.
KEY TAKEAWAYS
- Double-check the shipping address to ensure it's correct.
- Check with neighbors or co-workers to see if they accepted the package on your behalf.
- Check all unexpected delivery locations.
- Contact the carrier and provide them with the tracking number and any additional information that may help locate the package.
- Submit a missing mail search request if you still haven't received your package after the specified number of business days.
- Reach out to us for further assistance.
FINAL THOUGHTS
It can be frustrating to receive a delivery confirmation but not receive the package, there are several reasons why this may happen. By double-checking the shipping address, checking with neighbors or co-workers, and contacting the carrier or submitting a missing mail search request, you can increase your chances of locating your package. Remember to be patient and give the carrier time to attempt delivery again, and if all else fails, ArtMate is always here to help.
Once your order has been shipped, it is absolutely impossible for us to alter the shipping address.
Nevertheless, you may still have the opportunity to adjust the address with the local shipping provider once they acquire the package.
As a valued customer of ArtMate, we understand that receiving a lost or stolen package can be a frustrating experience. We apologize for any inconvenience this may have caused and want to do our best to assist you in resolving the issue. In this article, we will provide you with information on what to do if you have experienced a lost or stolen package and how we can help you in this situation.
HOW ARTMATE CAN ASSIST YOU
If you have experienced a lost or stolen package, we understand how frustrating it can be. Unfortunately, once we hand over the package to our courier partners, it is out of our control. However, we are committed to helping you as much as possible.
Please contact us at info@artmaate.com if you experience any issues with your package. We will do our best to assist you in resolving the issue. We will also contact the courier company on your behalf to follow up on the claim and provide updates.
It's important to note that ArtMate is not responsible for lost or stolen packages during the shipping process, and these fall outside of our refund policy. However, we will do everything we can to assist you in resolving the issue. If the package is not found or delivered, we may offer a replacement, depending on the situation.
HOW TO FILE A CLAIM WITH COURIER COMPANY
We recommend that you also reach out to the courier company directly to file a claim for your lost or stolen package. Most courier companies have a claims process for lost or stolen packages, and they may require additional information from you to complete the process.
To file a claim with the courier company, you will need to provide them with the following information:
- Your name and contact information
- The tracking number for the package
- The date the package was shipped
- The shipping address
- The value of the package
Once the claim is filed, the courier company will investigate the issue and determine if they are liable for the lost or stolen package. If the claim is approved, the courier company may offer a reimbursement or a replacement package.
PREVENTION TIPS
While we cannot control everything during the shipping process, there are a few things you can do to help prevent lost or stolen packages:
- Provide accurate shipping information: Please double-check your shipping address before submitting your order. If you notice an error, please email us at info@artmaate.com within 6 hours after ordering to make any corrections.
- Consider package insurance: If you are shipping a valuable item, you may want to consider purchasing package insurance through the courier company. This can provide additional protection in case the package is lost or stolen.
- Track your package: Most courier companies offer tracking information for your package. This can help you keep an eye on the package and ensure it arrives at its intended destination.
KEY TAKEAWAYS
- If your package is lost or stolen, please contact us at info@artmaate.com for assistance.
- You should also file a claim with the courier company directly to help track down the missing package.
- ArtMate is not responsible for lost or stolen packages during the shipping process, but we will do everything we can to assist you.
- To prevent lost or stolen packages, please double-check your shipping information, consider package insurance, and track your package.
FINAL THOUGHTS
In conclusion, we understand how frustrating it can be to experience a lost or stolen package. While we cannot guarantee the safe delivery of your package once it is handed over to our courier partners, we will do everything in our power to assist you in resolving the issue. This includes contacting the courier company on your behalf and offering a replacement package, depending on the situation. We ask customers to verify their shipping address and report any errors within 6 hours after ordering, as well as file a police report in the event of a lost or stolen package. We appreciate your understanding and cooperation in helping us ensure that your packages are delivered safely and securely.
We apologize for any inconvenience caused if you have received a package with missing or incomplete items. At ArtMate, we strive to ensure that all our customers receive their orders in full and in good condition. If you have received a package with missing or incomplete items, here is what you can do.
CONTACT US WITHIN 48 HOURS
If you receive a package with missing or incomplete items, please send an email to info@artmaate.com within 48 hours of receiving the package. In the email, provide your order number and details of the missing or incomplete items. This will enable us to resolve the issue as quickly as possible.
SHIPPING SEPARATE PACKAGES
Depending on our inventory and stock, we may ship products separately. If this is the case, you will receive separate shipping confirmation emails for each package, each containing its own tracking number. Rest assured that we will cover the shipping costs for any missing or incomplete items.
REFUND FOR MISSING OR INCOMPLETE ITEMS
If we are unable to provide a replacement for the missing or incomplete items, we will issue a refund for the affected items. The refund will be processed using the original payment method you used when placing the order. The refund amount will include the cost of the missing or incomplete items, as well as any shipping fees associated with those items.
KEY TAKEAWAYS
- If you receive a package with missing or incomplete items, contact us within 48 hours of receiving the package at info@artmaate.com.
- Provide your order number and details of the missing or incomplete items in the email.
- We may ship products separately, and you will receive separate shipping confirmation emails for each package.
- We will cover the shipping costs for any missing or incomplete items.
- In some cases, we may not be able to provide a replacement for the missing or incomplete items and will issue a refund instead.
FINAL THOUGHTS
We strive to provide the best possible customer experience, and that includes making sure that you receive your orders in a timely and complete manner. If you do receive a package with missing or incomplete items, please don't hesitate to reach out to us at info@artmaate.com. We are committed to resolving the issue as quickly as possible and ensuring that you are satisfied with your experience shopping with us.